How are the rates determined?

Our rates are calculated based on several different factors, such as the cost of bringing the water to a home, carrying wastewater away from a home and treating it, our operating costs, and also planning for the future needs of our community. We hire an independent, third-party expert to do an analysis of our costs in order to ensure our rates are set at a fair-market price, and according to the American Water Works Association (AWWA) guidelines. Periodically, our rates are sent to the Public Utility Commission of Texas for review. If the rates change at any point in the future, customers will be notified in advance.

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1. What forms of payment do you accept?
2. I paid my bill either online, or by drop box the night before disconnect day, but I was still charged the fee. Why?
3. Can I get a copy of my bill by email?
4. What are these charges on my bill besides water usage?
5. How do I set up automatic payments?
6. Is this an estimated reading on my bill?
7. How are the rates determined?