START SERVICE

Click the Link Below To Open the Service Application. Print the form, or fill it out electronically, and email it along with a copy of your drivers license to Smize@mustangwater.com

Setup/Transfer Service Form

Discontinue Service Form

**If you are in the “Lakeside Estates” part of Paloma Creek, please use the form above, and email it to progers@mustangwater.com. The rates and information below do not apply to the Lakeside Estates development. You can find rates & information for Lakeside Estates here:

 


What to Expect on Your Bill

Base Rates

  **Base rates are charges that will be on your bill every month. These amounts will be the same  every month and are not related to water usage.**   

 

Click Here for Rates & Information For District 8A, 11A, & 11B

Click Here for Rates & Information For District 8B

Click Here for Rates & Information For District 11C

Click Here for Rates & Information For District 11M

 

 

Extensions & Late Fees

  • To request an extension, please email your request to extensions@mustangwater.com. In order to process your request for an extension, we must receive it in writing.
  • To request a late fee waiver, please email your request to Ms. Linda Fangman at LFangman@mustangwater.com

One-Time Charges to Set Up Service

  • Water Deposit: $100 per homeowner or $200 per renter in District 11B only
    • *Water Deposit will be applied to a final bill if account is closed
  • Application Fee: $10
  • Transfer Fee: $25


 

Click For More Information About Your Trash Provider


Other Important Info:

**BILLS ARE MAILED OUT ON THE 15th OF EVERY MONTH AND ARE ALWAYS DUE BY THE 1st OF EVERY MONTH**

·          Payment must be received by 5 PM the day prior to the disconnect date noted on the late notice to avoid disconnection and a non-payment fee.

·          Mustang is NOT responsible for the postal service. Payment is processed on the date of receipt not the date it is post marked.

·          Failure to receive bill does not exempt customers from receiving late fees or disconnection.

·          View your account and pay online, you must have your account number and pin number to register online.

·          Questions about our services, call (940) 440-9561.