START SERVICE

Click the Link Below To Open the Service Application. Print the form, or fill it out electronically, and email it along with a copy of your drivers license to Lfangman@mustangwater.com

Setup/Transfer Service Form

Discontinue Service Form

**If you are in the “Lakeside Estates” part of Paloma Creek, please use the form above, and email it to progers@mustangwater.com. The rates and information below do not apply to the Lakeside Estates development. You can find rates & information for Lakeside Estates here:

 

What to Expect on Your Bill

Base Rates

  **Base rates are charges that will be on your bill every month. These amounts will be the same  every month and are not related to water usage.**   

Monthly Charges on Bill:

Water Availability Fee: $24.00
Fire Protection Plan: $8.00

Sewer/ Trash / Recycle Charge:

The sewer/ trash / recycle charge will always be one of the following two amounts:

  • If your water usage is less than 10,000 Gallons: $44.00
  • If your water usage is greater than 10,000 Gallons: $46.00
Water Usage Rates:

The water usage charge varies based on how much water you use in a month based on the tiers listed below.

Usage charge is per 1,000 gallons

  • 0 – 10,000   $3.50
  • +10,001      $4.50

Extensions & Late Fees

  • To request an extension, please email your request to extensions@mustangwater.com. In order to process your request for an extension, we must receive it in writing.
  • To request a late fee waiver, please email your request to Ms. Linda Fangman at LFangman@mustangwater.com

One-Time Charges to Set Up Service
  • Water Deposit: $100
  • Sewer Deposit: $10
  • Admin Fee: $25

Click For More Information About Your Trash Provider

**Trash and recycle pick up are every Tuesday**


Other Important Info:

**BILLS ARE MAILED OUT ON THE 15th OF EVERY MONTH AND ARE ALWAYS DUE BY THE 1st OF EVERY MONTH**

·          Payment must be received by 5 PM the day prior to the disconnect date noted on the late notice to avoid disconnection and a non-payment fee.

·          Mustang is NOT responsible for the postal service. Payment is processed on the date of receipt not the date it is post marked.

·          Failure to receive bill does not exempt customers from receiving late fees or disconnection.

·          View your account and pay online, you must have your account number and pin number to register online.

·          Questions about our services, call (940) 440-9561.